Part Time Sales Associate

Mon, 29 Apr 2013 15:40:41 -0500

Status: Hourly, Part-Time Reports to: Retail Sales Managers
BASIC DESCRIPTION:
A HappyMac Sales Specialist is the first person a customer encounters when entering our stores. They exemplify our attention to excellence in customer service and communication skills. Sales Specialists strive to inspire our guests and provide the instruction necessary for the customer to get the most out of their investment. A Specialist is not simply a salesperson, they are a resource for the people in the community to better understand how Apple products can enhance their lives. Our primary focus wraps around technology based on Apple products. All talents are encouraged to apply for this position. Analytical or creative, tech savvy or insightful, there may be a place for you in our team. Our staff works with a large variety of customers and ensures that they get the technology products they need.
QUALIFICATIONS/REQUIREMENTS:
A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.
Must be friendly and have great communication and strong writing skills.
Saturday/Sunday, evening availability and a flexible schedule are necessary.
Previous retail experience or customer service training is encouraged.
Apple, Macintosh, and iOS knowledge is a plus. Apple Product Professional certification to be acquired upon hire.

RESPONSIBILITIES
■ Creating an environment where customers feel comfortable no matter what their technical understanding may be.
■ Building pertinent solutions that meet the needs of each customer.
■ Driving customer loyalty by explaining to our guests all of the ways HappyMac can support them before, during, and after the sale is complete via phone, email, and in person- we aim to be “always by your side.”
■ Managing workflow in a fast-paced retail environment
■ Article contributions to our monthly retail newsletter, blog, and Facebook page.
■ Working with talented people selling amazing product in a beautiful store.

Qualified candidates should send a resume to jobs@happymac.org

Full Time Business Specialist

Mon, 29 Apr 2013 15:00:10 -0500

Status: Hourly, Full-Time Reports to: Retail Sales Managers
BASIC DESCRIPTION:
A Business Specialist helps to establish a business culture within our stores that empowers his/her team to identify potential business opportunities and trains them to be able to speak to the differentiating properties that HappyMac can offer.

They establish a customer base of small, local businesses that prefer to shop with HappyMac over the competitors because of the solutions and service we can provide.

Creates incremental revenue within the store from established business connections that may have otherwise purchased from a competitor.

A HappyMac Business Specialist is not simply a salesperson, they are a resource for the people in the community to better understand how Apple products can enhance their lives. Our primary focus wraps around technology based on Apple products. Our staff works with a large variety of customers and ensures that they get the technology products they need.

QUALIFICATIONS/REQUIREMENTS:
3 to 5 years Retail Experience.
3 to 5 years Business to Business sales and support experience.
A fierce commitment to customer service, knowledge of and passion for Apple products, and how they relate to small and medium businesses, and keen attention to detail.
Must be friendly and have great communication and strong writing skills.
The ability to communicate in a variety of arenas including one on one, small groups, and large group settings.
The ability to motivate and inspire a team to follow your lead in order to achieve desired results.
Apple, Macintosh, and iOS knowledge is a plus. Apple Product Professional certification to be acquired upon hire.

RESPONSIBILITIES
■ Deliver a transformational shopping experience to small local businesses including providing loyalty pricing where applicable.
■ Help develop long term relationships and loyalty with small local businesses by following up with business customer after purchases, delivering business related workshops, and working with the corporate business team on larger opportunities.
■ Disseminate business related priorities, strategies, and progress from the corporate team to the retail store with passion and energy to inspire your team.
■ Capture and maintain accurate business contact information to manage future relationships.
■ Educate your team on how to identify potential business customers in the store and what resources we are able to provide in store and at a corporate level.
■ Build pertinent solutions that meet the needs of each customer.
■ Managing workflow in a fast-paced retail environment
■ Article contributions to our monthly retail newsletter, blog, and Facebook page.

Well Qualified candidates should send a resume to jobs@happymac.org

Full Time Sales Associate

Mon, 29 Apr 2013 13:34:05 -0500

Status: Hourly, Full-Time Reports to: Retail Sales Managers
BASIC DESCRIPTION:
A HappyMac Sales Specialist is the first person a customer encounters when entering our stores. They exemplify our attention to excellence in customer service and communication skills. Sales Specialists strive to inspire our guests and provide the instruction necessary for the customer to get the most out of their investment. A Specialist is not simply a salesperson, they are a resource for the people in the community to better understand how Apple products can enhance their lives. Our primary focus wraps around technology based on Apple products. All talents are encouraged to apply for this position. Analytical or creative, tech savvy or insightful, there may be a place for you in our team. Our staff works with a large variety of customers and ensures that they get the technology products they need.
QUALIFICATIONS/REQUIREMENTS:
A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.
Must be friendly and have great communication and strong writing skills.
Saturday/Sunday, evening availability and a flexible schedule are necessary.
Previous retail experience or customer service training is encouraged.
Apple, Macintosh, and iOS knowledge is a plus. Apple Product Professional certification to be acquired upon hire.

RESPONSIBILITIES
■ Creating an environment where customers feel comfortable no matter what their technical understanding may be.
■ Building pertinent solutions that meet the needs of each customer.
■ Driving customer loyalty by explaining to our guests all of the ways HappyMac can support them before, during, and after the sale is complete via phone, email, and in person- we aim to be “always by your side.”
■ Managing workflow in a fast-paced retail environment
■ Article contributions to our monthly retail newsletter, blog, and Facebook page.
■ Working with talented people selling amazing product in a beautiful store.

Qualified candidates should send a resume to jobs@happymac.org